FAQS
Below are answers to the questions we get asked most often. If you don't see what you're looking for or you have a unique project feel free to email us at hello@nixemedia.com, we're always happy to help!
What types of products do you photograph?
Most physical products - beauty/skincare, candles, jewelry, stationery, pottery, home goods, party goods, gifts, packaged food, and more. If it's shippable and you can sell it online, we can likely photograph it.
What happens after I inquire?
We'll learn more about your brand, goals, and products, then recommend the best approach for your project. From there we'll provide a proposal, timeline, and everything you need to get started.
Where are you located?
Our studio is based in the Dallas–Fort Worth area, but we work with brands across the United States. Simply ship your products to us, and we'll take care of the rest.
Do you offer monthly content packages?
Yes - retainers are available for brands and restaurants that want consistent seasonal launches, specials, and ongoing social content.
We're busy - when do you shoot restaurant content?
Many restaurants prefer off-peak times (mornings or prep times, in between rushes) so the shoot is smooth and your team isn't stressed. However, we can also shoot during peak periods if that works best for your situation!
How does shipping work for product shoots?
Clients ship products to our studio for the shoot. After we photograph everything, you can choose to have your products returned if you'd like. If you choose to have your products returned, shipping will be billed at cost or you can provide a prepaid return label. We'll confirm your preference before every project.
How do you ensure my products stay organized and accounted for?
Every shipment is carefully logged, organized, and matched to your shot list from arrival through delivery. We take great care to keep every product organized, protected, and accounted for throughout the entire project.
Can you match my brand style?
Absolutely. Share you website/IG and a few example photos you love. We'll match the lighting, mood and overall feel so everything looks cohesive.
Can I use the images anywhere?
Yes! Your final gallery is yours to use across your website, social media, email marketing, online marketplaces, and other marketing materials. If your project requires expanded licensing or commercial advertising usage, we'll discuss that before your shoot.
How many photos should I plan for?
Every project is different. During our discovery call we'll recommend the number of images based on where they'll be used, whether that's your website, Shopify or Etsy listing, Amazon, social media, email marketing, or advertising. Our goal is to create enough variety to maximize the value of your investment without producing images you don't actually need. As an example, a strong product listing typically uses 8-12 images (heros + angles + detail + lifestyle) . Restaurants often do best with 10-25 images depending on menu size and whether we are including interior / ambiance. Images for social media use varies.
Do you provide props and backgrounds?
Yes - neutral props and surfaces are available in-studio If you need specific branded items (custom packaging, florals, seasonal props, branded colors), we can use what you ship or we can source with approval.
What file types and sizes do we get?
You'll receive high-resolution images for print and web-optimized versions for online use. If you need specific crops (Shopify banners, social media, delivery apps), we can deliver those as well.
I'm interested in working with you, but would like to know what the process is like.
Inquiry → Discovery Call / Email → Proposal / Contract + Invoice → Prep (ship items or schedule on-location) → Shoot + Editing → Final Delivery